Privacy Policy
Privacy Policy
This Privacy Policy governs the collection, use, disclosure, and processing of personal and non-personal information obtained from users accessing or using our website located at https://kuberbasmati.com (“Website”) operated by Kuber Basmati (“We”, “Our”, “Us”).
Your privacy is very important to us. We are committed to protecting the personal information you share with us and being transparent about how we collect and use that data.
By visiting or placing an order on our Website, you agree and consent to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect various types of information from you when you visit or interact with our Website.
A. Personal Information:
This includes any information that can be used to identify you directly or indirectly:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (including UPI, credit/debit card details, net banking info)
- Order history
- Invoices, receipts, and transaction records
B. Technical & Usage Information:
We automatically collect certain technical and usage-related data such as:
- IP address
- Browser type and version
- Operating system
- Device type
- Pages visited, duration of visits, response times
- Referring/exit pages
- Date/time of access
- Cookies or other tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, maintain, and improve our services
- To process orders and fulfill purchases
- To communicate order confirmations, delivery updates, and other service-related messages
- To respond to customer service requests or inquiries
- To personalize your experience on our Website
- To detect, prevent, and address fraud or technical issues
- For internal business analysis and operations
- To comply with applicable laws, regulations, and legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties without your explicit consent except under the following circumstances:
A. Service Providers:
We may share information with trusted third-party vendors who assist in operating our website, conducting business activities, or providing services, such as payment gateways, logistics partners, IT infrastructure providers, etc., under confidentiality agreements.
B. Legal Compliance:
We may disclose your information if required to do so by law, court order, government authority, or regulatory body.
C. Business Transfers:
In case of merger, acquisition, restructuring, sale, or transfer of assets, your information may be transferred subject to similar privacy obligations.
4. Payment Information
For all online transactions, we use secure third-party payment gateways like Razorpay, PayU, or PhonePe which are compliant with RBI and PCI DSS standards. We do not store your full credit/debit card information on our servers.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze traffic patterns and understand visitor preferences.
You may choose to disable cookies via your browser settings; however, doing so may affect the functionality of the Website.
Types of cookies used include:
- Essential cookies : For site functionality
- Performance cookies : To gather analytics and improve performance
- Functional cookies : To remember user preferences
- Marketing/Advertising cookies : May be placed by third parties with your consent
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we will securely delete or anonymize the data where possible.
7. Security Measures
We implement commercially reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Children’s Privacy
Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
9. User Rights
Under applicable Indian laws, you have certain rights regarding your personal data:
- Right to Access: You may request details of the personal information we hold.
- Right to Rectify: You may update or correct inaccurate information.
- Right to Erasure: You may request deletion of your data under specific conditions.
- Right to Withdraw Consent: You may withdraw consent previously given.
- Right to Grievance Redressal: You may contact our grievance officer with concerns.
To exercise these rights, please email us at [insert official email].
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or operational needs. The updated version will be posted on this page with the revision date mentioned at the top.
11. Contact Us
If you have any questions, feedback, or complaints regarding our Privacy Policy or practices, please contact us:
Name: [Insert authorized representative name]
Company Name: Kuber Basmati
Address: [Insert registered office address in India]
Email: [support@kuberbasmati.com or insert valid email]
Phone: [Insert landline/mobile number]
Effective Date: April 5, 2025
© 2025 Kuber Basmati. All rights reserved.
