Refund policy

Refund and Returns Policy

Thank you for shopping at Kuber Basmati. We take pride in providing high-quality basmati rice and aim to ensure your complete satisfaction. Please read our Refund and Returns Policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of food products, we only accept returns under the following conditions:

  • The product is damaged or defective upon delivery
  • You have received the wrong product
  • The product is expired at the time of delivery

To be eligible for a return:

  • You must notify us within 48 hours of receiving the order
  • The product must be unopened, unused, and in its original packaging
  • Proof of purchase (order confirmation, receipt, or invoice) is required

2. How to Request a Return

To request a return or replacement, please contact us at:

  • Email: kuberagroindustries@gmail.com
  • Include your order number, reason for return, and supporting images (if applicable)

Our customer care team will guide you through the process.

3. Refund Process

Once your return is approved:

  • You will be eligible for a full refund or a replacement
  • Refunds will be processed within 7-10 business days to your original method of payment
  • In case of Cash on Delivery (COD), you may be asked to provide bank account details for NEFT refund

Note: Shipping charges (if applicable) are non-refundable unless the return is due to our error.

4. Cancellations

  • Orders can be cancelled before dispatch by contacting us immediately
  • Once dispatched, the order cannot be cancelled
  • In case of prepaid orders, the amount will be refunded within 7-10 business days after cancellation confirmation

5. Non-Returnable Items

We do not accept returns for:

  • Products opened or used
  • Items returned after the return window (48 hours post-delivery)
  • Change of mind or dislike of product taste/smell

6. Shipping of Returned Items

If the return is approved, we will arrange a reverse pickup from your address. If pickup is not available at your location, you may be asked to self-ship the product to our warehouse. We will reimburse reasonable shipping costs, if applicable.

7. Contact Us

For any questions or concerns about returns, refunds, or cancellations, please contact:

Kuber Agro Industries
Email: kuberagroindustries@gmail.com
Website: https://kuberbasmati.com/